Transformation
Scaling Agile & Change: Principles, not Frameworks.
The secret to enterprise change -- scaling agile, for instance -- isn't in a framework, a book, or an agile methodology. I spent the last decade investigating successful technology change across multiple efforts to modernise and introduce agile practices. We did formal research along the way and discovered that successful leaders in this area shared a set of internalised principles. These Principles helped them to introduce and navigate change ... to <em>be</em> agile rather than worry about how to <em>do</em> agile
Zombie Solutions — An Enterprise Nightmare.
John’s team has been chosen for greatness. The opportunity: to facilitate their client’s customer service modernisation. The problem to solve: the customer service department needs to be able to “see what their customers see” in order to maintain a high level of quality. They explain that their old content platform had a mirror platform customer service agents could use to click through all the screens — to “see what the customer sees,” but with the new system, that feature is gone.
The Transformation Story - It's Time For A New Chapter.
The digital transformation story is well known by now, and many of us have had a lot of success with it. But what about when things go wrong? To understand what happens when things go wrong, you have to think about what's been successful. Up until recently, digital transformation has concentrated on introducing a combination of lean and agile practices and various accompanying technology innovations, for example: